Website Chat Drives More Leads

Website Chat and Messaging used to be “Nice to have”.  NOW things have changed!

Consumers prefer chat and messaging over any other contact channel

1. J.D. Power found that chat has become the leading digital contact method for customers online, as a staggering 42% of customers prefer chat compared to just 23% for email and 16% for social media.

2. Just 9% of companies have chat on their website.

Companies that use messaging and Chat increase revenue

1. A study from FurstPerson found that 77% of customers wont make a purchase on a website if there is not a live chat option available.

2. Emarketer discovered the 63% of customers were more likely to return to a website that offers live chat.

3. Forrester found that there is a 10% increase in the average purchase when customers engaged the business online chat.

Chat improves customer satisfaction rates